Ryanair and Virgin Atlantic were ranked among the worst 6 in the UK in terms of customer satisfaction with refunds.
In a survey conducted by the British consumer protection organization, Which ?, the two airlines scored only 13% from their customers, for their refunds during the pandemic.
About a third of respondents who travelled with the two companies and their flight was canceled (Ryanair 32%, Virgin 31%), said they waited more than 3 months for a refund.
Jet2, on the other hand, reported 76% satisfaction, with 8 out of 10 passengers (83%) reporting receiving a refund within 28 days, with no one having to wait more than 3 months.
TUI had the second-best score (57%) followed by British Airways (50%) and EasyJet (45%).